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For Peter Block, "a consultant is a person in a position to have some influence over an individual, a group, or an organization, but who has no direct power to make changes or implement programs." In this book, he points out the elements that often get in the way of productive consulting, and then shows you how to handle them and move on to clear, mutually beneficial consulting.
The book is filled with sound advice, techniques, and checklists for making each consultation as effective and efficient as possible, i.e., "flawless."
No matter how well you think you know your clients or your expertise, Block cautions you to focus on the consulting essentials. He emphasizes that the client's "presenting problem" is often not the real problem. He encourages consultants to get a clear picture of both the technical or business problem and how the problem is being managed -- the politics of the situation, people's attitudes, the manager's style, etc. To gain insight into the interpersonal or process dimensions, Block says that consultants should "recognize the similarity between how clients manage you and how they manage their own organization."